Call it the “Pretty Woman” syndrome: When a salesperson at a store is too snotty or insolent for words. Whether we’re talking Urban Outfitters or Louis Vuitton, a snotty, bitchy, over-the-top entitled shop person can totally ruin your day. And while a good salesperson can convince you to buy something you don’t need or actually want, a bad one can have you in tears.
As someone who’s worked in service before — at about a zillion coffee shops — I understand that sometimes a retail employee is simply having a bad day. But when a salesclerk wields their power over you in a disrespectful or humiliating way, it can make you feel like you don’t actually deserve to be there.
And that’s the crux of it isn’t it? The idea that some of us deserve to shop at a particular store, and others don’t. Keep reading »
Jenna Lyons is the president and creative director for J. Crew. She’s also sort of a walking, talking embodiment of the brand’s hip preppy vibe. In this video, a clip from the upcoming CNBC documentary, “J. Crew and the Man Who Dressed America,” Jenna talks about how the company must predict what trends will be popular more than a year out. She and J. Crew CEO Mickey Drexler are largely credited with bringing the company back from the brink of failure, and “The Man Who Dressed America,” debuting May 24 chronicles the brand’s auspicious rise.
Love Brit High Street stores — like South Savoir and Love Label — but hate paying for stupid overseas shipping? Us, too. That’s why we’re pleased to announce that Very.com has hit American shores, and is offering the best in British brands stateside. The site offers everything you might need in sizes ranging from petite to tall to plus-size, and has hilarious little Anglo idiosyncrasies. Dresses are split up into maxi, day, going out, occasion and “smart” categories. It’s definitely worth a look. [Very]
How often has this happened to you: You’re stoked to buy something at a cute little boutique, but then the girl working there totally freezes you out? It’s like, commmmme onnnnnn, you work retail! We’re all in this together! You’re not cooler than me! Stop it! The girl in this video knows exactly what I’m talking about. [NY Mag]
For the past week or so, there’s been comments going back in forth in our “What Are We Wearing Today” posts about the shady nature of Forever 21. Not only has Forever 21 been cited for its poor ethics in terms of stealing independent designers’ work, but it’s also been called out for its conservative values as a corporation. Yesterday, Kate addressed her personal perspective on how she feels about wearing Forever 21. As she noted, she wasn’t aware of the company’s reputation, and now that she is, she says, “I’m less inclined to give them my business in the future. But you will still see lots of F21 items in this column because, even though I’ll shop there less from now on, I’m not about to get rid of the things that are already in my closet.”
The ethics of fashion are a murky business. And Forever 21 is hardly the only company that’s guilty. Now that we’ve opened the Pandora’s Box… Keep reading »