The other night, I met some family in town for a nice dinner. I rarely get to see these family members, so we picked an expensive steakhouse as a treat. The restaurant was posh, and from the reviews I had read online, I was looking forward to a delicious meal. It was clearly a trendy venue, with dimmed lights, weirdly shaped couches and rustic decor. We sat down and our server immediately came to the table.
I was expecting a hearty greeting. You know, the standard, “Welcome. My name is Tiffany, and I will be your server tonight.” What we got instead was an emotionless, “Hello. Do you know where you are?” Keep reading »