Call it the “Pretty Woman” syndrome: When a salesperson at a store is too snotty or insolent for words. Whether we’re talking Urban Outfitters or Louis Vuitton, a snotty, bitchy, over-the-top entitled shop person can totally ruin your day. And while a good salesperson can convince you to buy something you don’t need or actually want, a bad one can have you in tears.
As someone who’s worked in service before — at about a zillion coffee shops — I understand that sometimes a retail employee is simply having a bad day. But when a salesclerk wields their power over you in a disrespectful or humiliating way, it can make you feel like you don’t actually deserve to be there.
And that’s the crux of it isn’t it? The idea that some of us deserve to shop at a particular store, and others don’t. Keep reading »