Tag Archives: customer service

5 Horrible Things You Learn Working At A Convenience Store

Barista Wants You To Know
50 things your barista wishes he could tell you. Read More »
Restaurant Server Secrets
40 things your waiter really wants you to know! Read More »
Man Aisle At Store
man grocery store
Grocery store launches a "man aisle" in a dopey publicity stunt. Read More »
Grocery Store Cashier

With few other job options available, I found myself mired in the drudgery of managing a convenience store for six damn years. Thankfully, about a year ago, my freelance writing and editing work picked up and I was finally able to make my escape. It was one of the happiest days of my life. Read five reasons why on Cracked…

Listen To The Worst Customer Service Meltdown Of All Time

Rage Like You've Never Heard
Listen To The Worst Customer Service Meltdown Of All Time
Greetings from the angriest customer ever

I’m sure we’ve all found ourselves frustrated — maybe even enraged — when attempting to place a customer service phone call. They tend to be about as inefficient as humanly possible. Also, I don’t think a rep has ever pronounced my name right, which just gets you off on the wrong foot immediately. That coupled with how chipper they are. It’s really a recipe for disaster. Prepare yourself for 8 minutes and 31 seconds of the kind of ungodly rage that only a customer service phone call can incite. Keep reading »

Tell Us: What’s The Worst Customer Service You’ve Ever Received?

Restaurant Server Secrets
40 things your waiter really wants you to know! Read More »
Barista Wants You To Know
50 things your barista wishes he could tell you. Read More »

This past weekend, I was craving a smoothie in a really profound way. Sometimes I get very specific food urges that must be heeded immediately; for example, a couple weeks ago I said to my boyfriend, “I think I’m really depressed because I haven’t been eating enough beets!” so obviously we had roasted beets for dinner and I instantly felt much better emotionally.

So anyway, I really wanted a smoothie. And I didn’t even want to make my own smoothie using the fruits and veggies in my fridge — I specifically wanted to pay someone else to make me a giant smoothie. On Sunday, I couldn’t take it anymore, so I stopped into a local Smoothie King (Why not? I thought. This place is the king of smoothies!) and started perusing the large, confusing menu. A young woman appeared at the counter, sighed, and said, “Ready to order?” in a tone that indicated I was taking way too long. There was no one in line behind me and the menu took up an entire wall and included a number of made-up words, so I smiled and told her I needed a bit more time, thanks.

This is when she rolled her eyes at me, left the counter, and went to talk to a guy in the lobby.  Keep reading »

42 Things Your Grocery Store Cashier Really Wants You To Know

Barista Wants You To Know
50 things your barista wishes he could tell you. Read More »
Restaurant Server Secrets
40 things your waiter really wants you to know! Read More »
Man Aisle At Store
man grocery store
Grocery store launches a "man aisle" in a dopey publicity stunt. Read More »
Grocery Store Cashier

Most people interact with a grocery store cashier at least a couple times a week. We hand them our credit cards and they see our most intimate purchases, but beyond a (hopefully) friendly greeting and quick “have a nice day,” those of us who have never worked as a cashier know very little about this back-breaking job. I sent out a bat signal email to all the current and former cashiers I know, asking them one question: what do you wish you could tell every customer who comes through your line? Here’s what they said…

Keep reading »

Incredible Hulk Continues To Be Incredible, Tips “110 Percent”

Barista Tidbits
50 things your barista wishes he could tell you. Read More »
Server Secrets
40 things your waiter really wants you to know! Read More »
Nail Salon Rudeness
How not to be an awful person at the nail salon. Read More »
How Rude!
painting nails photo
Painting your nails during a flight is obnoxious to others. Read More »

You hear so many stories about stingy celebs, so it’s always nice when someone famous goes the extra mile for their waitstaff. Case in point, Lou “Incredible Hulk” Ferigno, most recently of “The Avengers” and “Celebrity Apprentice,” took himself and his incredible hulk hands out. Instead of leaving the company-suggested tip, Lou left a tip of 110 percent on the bill, because he “always gives 110%” What a dude! Hulk really does smash! [Cool Guy Hat]

7 Disconcertingly Intimate Things I Have Said To Starbucks Customers

Starbucks Lessons
There are life lessons to be learned from working at Starbucks. Read More »
Starbucks Stereotypes
What your drink order says about you. Read More »

As I’ve mentioned before, I used to work at Starbucks. I learned a lot during my time there, made a lot of friends, and spilled a lot of mocha powder. I also said a lot of things that were totally normal in the context of the job, but could easily be misconstrued as dirty talk or snippets from a serious relationship discussion. Let’s take a look at a few of these classic barista quotes out of context, shall we? Keep reading »

Awesome Customer Service Experience: MinkPink Rules

Must Haves: Red Dresses
You'll have him seeing red, in the best way possible. Read More »

Generally, I am too lazy or busy to bother writing complaint notes to companies when their products let me down. And often, my rage/annoyance dissipates before I have the time or resources to do anything about it. But after having a problem with a MinkPink dress, I felt the need to complain. And I am so glad I did. Keep reading »

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