Posts tagged "customer service"

I Understand, ComCast: 5 Rude Nicknames I Gave Customers While Working In Retail

It came out today that ComCast has a really, really big problem with nickname leaks. As in, they nicknamed a customer “Super Bitch,” and then sent her a bill with “Super Bitch” printed as her first name. So, first of all, who’s the ComCast fuck-up who went ahead and actually wrote “Super Bitch” literally…
By: Rebecca Vipond Brink / February 9, 2015

Another Day, Another Server Fired For Complaining On Social Media

Kirsten Kelly, a Texas Roadhouse waitress from Ohio, has been fired for complaining about bad tippers on Facebook. Kelly told Toledo News Now that the post read, "If you come into a restaurant and spend $50 or more, you should be able to tip appropriately for that." She claimed she did not name Texas Roadhouse in her status,…
By: Claire Hannum / July 8, 2014

5 Horrible Things You Learn Working At A Convenience Store

With few other job options available, I found myself mired in the drudgery of managing a convenience store for six damn years. Thankfully, about a year ago, my freelance writing and editing work picked up and I was finally able to make my escape. It was one of the happiest days of my life.
By: Cracked / November 3, 2013

Listen To The Worst Customer Service Meltdown Of All Time

I'm sure we've all found ourselves frustrated -- maybe even enraged -- when attempting to place a customer service phone call. They tend to be about as inefficient as humanly possible. Also, I don't think a rep has ever pronounced my name right, which just gets you off on the wrong foot immediately. That coupled…
By: Ami Angelowicz / September 12, 2013

Tell Us: What’s The Worst Customer Service You’ve Ever Received?

This past weekend, I was craving a smoothie in a really profound way. Sometimes I get very specific food urges that must be heeded immediately; for example, a couple weeks ago I said to my boyfriend, "I think I'm really depressed because I haven't been eating enough beets!" so obviously we had roasted beets for…
By: Winona Dimeo-Ediger / July 24, 2013

42 Things Your Grocery Store Cashier Really Wants You To Know

Most people interact with a grocery store cashier at least a couple times a week. We hand them our credit cards and they see our most intimate purchases, but beyond a (hopefully) friendly greeting and quick "have a nice day," those of us who have never worked as a cashier know very little about thi…
By: Winona Dimeo-Ediger / May 20, 2013

Incredible Hulk Continues To Be Incredible, Tips “110 Percent”

You hear so many stories about stingy celebs, so it's always nice when someone famous goes the extra mile for their waitstaff. Case in point, Lou "Incredible Hulk" Ferigno, most recently of "The Avengers" and "Celebrity Apprentice," took himself and his incredible hulk hands out. Instead of leaving the company-suggested tip, Lou left a ti…
By: Julie Gerstein / February 8, 2013

7 Disconcertingly Intimate Things I Have Said To Starbucks Customers

As I've mentioned before, I used to work at Starbucks. I learned a lot during my time there, made a lot of friends, and spilled a lot of mocha powder. I also said a lot of things that were totally normal in the context of the job, but could easily be misconstrued a…
By: Winona Dimeo-Ediger / October 31, 2012

Awesome Customer Service Experience: MinkPink Rules

Generally, I am too lazy or busy to bother writing complaint notes to companies when their products let me down. And often, my rage/annoyance dissipates before I have the time or resources to do anything about it. But after having a problem with a MinkPink dress, I felt the need to complain. And…
By: Julie Gerstein / August 31, 2012