customer service

A Pregnant Wendy’s Employee Was Beaten By Customers Over Straws. Yes, Straws.

People have lost their damn minds.

Tai Gooden | June 30, 2016 - 10:59 am

I Understand, ComCast: 5 Rude Nicknames I Gave Customers While Working In Retail

It came out today that ComCast has a really, really big problem with nickname leaks. As in, they nicknamed a customer “Super Bitch,” and then sent her a bill with…

Rebecca Vipond Brink | February 9, 2015 - 11:00 am

Another Day, Another Server Fired For Complaining On Social Media

Kirsten Kelly, a Texas Roadhouse waitress from Ohio, has been fired for complaining about bad tippers on Facebook. Kelly told Toledo News Now that the post read, “If you come into a…

Claire Hannum | July 8, 2014 - 9:00 am

5 Horrible Things You Learn Working At A Convenience Store

With few other job options available, I found myself mired in the drudgery of managing a convenience store for six damn years. Thankfully, about a year ago, my freelance writing…

Cracked | November 3, 2013 - 1:30 pm

Listen To The Worst Customer Service Meltdown Of All Time

I’m sure we’ve all found ourselves frustrated — maybe even enraged — when attempting to place a customer service phone call. They tend to be about as inefficient as humanly…

Ami Angelowicz | September 12, 2013 - 2:30 pm

Tell Us: What’s The Worst Customer Service You’ve Ever Received?

This past weekend, I was craving a smoothie in a really profound way. Sometimes I get very specific food urges that must be heeded immediately; for example, a couple weeks…

Winona Dimeo-Ediger | July 24, 2013 - 3:00 pm

42 Things Your Grocery Store Cashier Really Wants You To Know

Most people interact with a grocery store cashier at least a couple times a week. We hand them our credit cards and they see our most intimate purchases, but beyond…

Winona Dimeo-Ediger | May 20, 2013 - 1:00 pm

Incredible Hulk Continues To Be Incredible, Tips “110 Percent”

You hear so many stories about stingy celebs, so it’s always nice when someone famous goes the extra mile for their waitstaff. Case in point, Lou “Incredible Hulk” Ferigno, most…

Julie Gerstein | February 8, 2013 - 1:20 pm

7 Disconcertingly Intimate Things I Have Said To Starbucks Customers

As I’ve mentioned before, I used to work at Starbucks. I learned a lot during my time there, made a lot of friends, and spilled a lot of mocha powder.

Winona Dimeo-Ediger | October 31, 2012 - 10:00 am

Awesome Customer Service Experience: MinkPink Rules

Generally, I am too lazy or busy to bother writing complaint notes to companies when their products let me down. And often, my rage/annoyance dissipates before I have the time…

Julie Gerstein | August 31, 2012 - 2:30 pm