5 Awkward Moments I’ve Had With My Cell Phone Provider

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This weekend, I went to the T-Mobile store to upgrade my smart phone to a smarter phone (nope, still don’t have an iPhone, whatever, shut up). I hadn’t gotten a new phone for awhile, so when the T-Mobile guy came over to help me, I asked if I was eligible for an upgrade. He stared back at me incredulously and said, “Upgrade? What are you talking about?” I repeated my question, explaining that in the past my plan had included a discounted or free phone every year or so. “I don’t understand,” he said. “Upgrade? What does that mean?” We went back and forth about the meaning of the word “upgrade” for a couple minutes, before he finally sighed dramatically and said, “Look, you just pick the phone you want and pay for it. There’s no such thing as an upgrade.” Awkward, right? But wait, that’s not the only cringeworthy moment I’ve had with my cell phone providers over the years. Check out four more, after the jump… Continue reading