Gwen Dawson: A housemaid at Downton Abbey, Gwen secretly took a typing course in hopes of becoming a secretary. She was encouraged in this endeavor by Lady Sybil, who believes that women of all classes should have the opportunity to pursue their dreams.
O'Brien, Sarah: O'Brien is the Countess's maid and a major gossip and troublemaker. O'Brien assisted Thomas in his attempt to frame Bates for theft and also was the cause of the Countess's miscarriage, an occurrence that she seems to -- and should! -- feel immense guilt about.