Starbucks Finally Sued for Purposely Underfilling Their Lattes
Add Californians Siera Strumlauf and Benjamin Robles to your list of heroes: They filed a class-action lawsuit against monolithic coffee chain Starbucks for “purposefully underfulling” their lattes one time too many.
Grubstreet reports that the Starbucks regulars are claiming the less-than-full cups are an intentional act of fraud used for cost-cutting measures.
Through this alleged ruse, Starbucks “has saved countless millions of dollars in the cost of goods sold and was unjustly enriched by taking payment for more product than it delivers,” argues the pair, who say they used to visit Starbucks several times a week.
They also allege that it’s not just their local stop pulling back on milk, but the entire company:
The duo alleges that this isn’t just a couple of baristas being chintzy — they say it’s a company-wide conspiracy. As proof, they point to a system Starbucks instituted in all its stores for preparing lattes in 2009. At the time, baristas got new milk pitchers with “fill lines” etched in so that drinks would get the same amount of milk. Unfortunately, these two say, that’s the smoking gun they needed.
What does Starbucks have to say?
A Starbucks rep responded that the suit has no merit because their “handcrafted beverages” are inherently going to vary in size, and that they “inform customers of the likelihood of variations.”
This feels like someone yanking my chain. I used to be a barista so I know that if I want mostly milk I should ask for it heavy, but I don’t think you should have to learn a secret lingo to get a full cup of whatever coffee you’re ordering. Are these guys out of their gourds? Or do you feel like you, too, are getting less than your fair in your Starbucks cup?