Apple Makes A Woman Get A Court Order For Her Dead Husband’s Password

When 72-year-old Peggy Bush lost her late husband David, she was able to navigate the system enough to get pensions, benefits and transfer the title of the house. It was when a card game app stopped working that she encountered real trouble.

The couple owned an Apple computer along with the iPad, and though Bush knew her husband’s login code, she did not know his ID password.

“I just had the iPad. I didn’t touch his computer, it was too confusing to me,” Bush told CBC News. “It just never crossed my mind.” That’s when her daughter Donna stepped in and called customer service to reset or retrieve the ID password. On first attempt she was told that she could do this with a death certificate, but when she called back with requested materials, things got complicated.

After two months of providing everything from the death certificate to serial numbers of the Apple items David Bush had willed to his wife, Apple told Donna that she would need a court order to retrieve the password. They  don’t just give court orders out to widows who are cool enough to play cards digitally, unfortunately. They can cost up to thousands of dollars.

Apple has reportedly reached out to the Bush family directly to correct what they described as a “misunderstanding,” but would not comment on a policy about families trying to access accounts of deceased loved ones.

Most old people don’t even know their own passwords. There’s really no need to get a court get involved just because a nice lady can figure out her dead husband’s. Let Peggy Bush play cards.

[CBC News]